Forcast Support

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  • Can I return my item for an exchange?

    Unfortunately, we do not process exchanges within our Online Department, however, you can take the item you wish to exchange to any Forcast store along with your invoice and our team will be able t...

  • When will I receive my refund/credit note?

    Once we have received your returned package, your items will be assessed to ensure they meet the return requirements. A refund or credit note will be processed within 3-14 business days*. Once proc...

  • What is FORCAST’s online returns policy?

    Forcast offers returns within 30 days from receiving your order when purchased online. Full Price, Promotional Price & Faulty Items: If the items you have purchased are either full price, promotion...

  • What are my options when returning an item?

    If you wish to return any items purchased online, there are a few way to process this. You may return items for: A refund back to your original payment method (not available in-store, and excludes...

  • 2 for $60 and 2 for $70 Promotional Sales - Terms & Conditions

    The 2 for $60 and 2 for $70 promotional sales are not in conjunction with any other sale or discount promo code offer.  In saying this, the 2 for $ promotional sale is a permanent promotion that wi...

  • I want to wear my garment this weekend, can you guarantee my order will be here before then?

    All orders within Australia are delivered between 1-5 business days* depending on where you are located. You can view more information about delivery times and shipping costs here. *All delivery ti...

  • What is ParcelPoint?

    We have teamed up with ParcelPoint which allows our customers a more convenient way of sending back a return. ParcelPoint offers our customers with a trackable return service with over 1300 locatio...

  • Can I use my Forcast VIP Card Online?

    Unfortunately, Forcast VIP cards cannot be used online and can only be used in-store on full price items.

  • Do you match prices if I see an item on sale elsewhere?

    Forcast does stock to multiple companies outside our own. Unfortunately, if you see the same item valued at a lower price we are unable to match the price.

  • I didn't receive a returns form in my order

    Please print off and fill out the returns form and return it along with your garments.