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Forcast Support

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  • How do I update my details on my account?

    To update your details on your account, you will need to log in to your Forcast account. Once logged in, you can go into your account overview to edit and update your information.

  • I have subscribed and haven’t received an email with a 10% off code

    If you have not received an email with the 10% off code, please make sure you have checked both your inbox and junk mail, as some customers may have the email automatically marked as junk. If you a...

  • I purchased a Forcast garment at one of your stockists, can I return it to an actual Forcast Store?

    Unfortunately, you cannot return items purchased from our stockists to a Forcast Store. If you require an exchange or are seeking a refund you will need to follow the return process of the stockist...

  • The item I want is out of stock online

    Unfortunately, if an item or size is not available on the website, it means we have sold out online. However, stores may have stock available for you to purchase in-store. We recommend customers ca...

  • I have not received my parcel and I think it is missing, what happens now?

    Please email online@forcast.com.au or call us on 02 9755 1322 to let us know if this has occurred. Our team will be able to check and confirm if your order has been dispatched. If your parcel has b...

  • What happens if I place an order and the item I want is sold out?

    This is a rare incident, but may occur when there are a simultaneous number of orders on one item. If this does occur, Forcast will notify you and issue a refund. Once a refund is processed, a conf...

  • How do I reset my password?

    If you are having issues remembering your password and need to reset it, please follow the steps below:    Click into your account (top, right hand corner on the Forcast website) Click 'Forgot You...

  • Not Receiving your 'First Order Discount Code'?

    If you have signed up to the Forcast website and are placing an Online Order for the first time and haven't received your 'New Customer Discount Code', please click on the ‘Contact Us’ link located...

  • Can I Refund a Sale Item?

    Items that are purchased as permanently reduced stock cannot be returned for a refund unless deemed faulty. In this case, the Online Department needs to be notified and the order needs to be return...

  • Where do I send my return to?

    For all returns provided that you have met the conditions, please send the online items to our Online Department: FORCASTAtt: Online DepartmentRE: RETURN57-59 Governor Macquarie Drive,Chipping Nort...