Forcast Support

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  • How do I use my promo code?

    To apply a promo code onto your order, you will need to enter the code at the checkout under 'apply code'. If the code is not applied, and you proceed to checkout, we are unable to amend the invoic...

  • What if I have received a faulty item?

    If you have received an item with a defect, please contact us via email at online@forcast.com.au Please include in the email your order number, the name of the faulty item, and photos showing the d...

  • What if the item I received is not what I ordered?

    Please send an email through to online@forcast.com.au with your order number, the name and a photo of the incorrect item. Our team will then advise you of the next step.

  • How will I be refunded?

    All refunds processed are returned to the original payment method used on the initial order. Credit Card or PayPal: Your refund will be returned into the same account as your original payment. Onli...

  • Can I return sale items?

    Sale items are entitled for an exchange or giftcard issue only if returned in-store within 30 days. If returned to our Online Department, sale items are eligible for an online credit to your Forcas...

  • What is FORCAST’s store returns policy?

    A refund can be issued when: Item(s) are purchased at full price Item(s) must be returned within 14 days from the purchase date in original condition Garment(s) was purchased faulty or received th...

  • How can I track my order?

    Once your order has been dispatched, you will receive an email containing your tracking number. You can follow the journey of your parcel by entering the tracking number on the Australia Post or DH...

  • Can someone else collect my parcel for me?

    Yes, but you will need to contact Australia Post first to provide the details of the person that will be collecting the parcel. The person will need to bring their photo ID and your order number wh...

  • How do I change my delivery address after my order has been placed?

    If you've placed an order and require a change of address, email us as soon as possible with your order number and correct shipping address at online@forcast.com.au Our team will be able to change ...

  • How do I create a new account?

    To create a Forcast account, you can click the 'Sign Up' button on the top right corner of our website. You can then enter all required information and create your customer account.